Kaplan, David P. Norton: Putting the Balanced Scorecard to work. Harvard Business Review 1993 Robert S. Kaplan, David P. Norton: Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press 1996 Robert S. Kaplan, David P. Norton: Strategy maps: Converting intangible assets into tangible outcomes. Harvard Business School Press, Boston 2004
Kategoria:Zarządzanie strategiczne